At [Chatali.xyz], we are committed to providing you with high-quality products and ensuring your complete satisfaction. If you are not completely satisfied with your purchase, we offer a return and exchange policy as outlined below.

1. Eligibility for Returns

• Timeframe: You may return items within 30 days of receiving your order.
• Condition: Items must be returned in their original condition, unused, and with all tags and packaging intact.

2. How to Return an Item

• Contact Us: To initiate a return, please contact our customer service team at [customer service email/phone number] with your order number and details of the item(s) you wish to return.
• Return Instructions: Our team will provide you with instructions on how to return your item(s). Please ensure that you follow these instructions carefully to facilitate the return process.

3. Return Shipping

• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or defective item).
• Return Address: The return address will be provided by our customer service team. Please use a trackable shipping service or purchase shipping insurance for items over $75, as we cannot guarantee receipt of your returned item(s).

4. Refunds and Exchanges

• Refunds: Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
• Exchanges: If you wish to exchange an item for a different size or color, please contact us to arrange the exchange. Exchanges are subject to product availability.

5. Non-Returnable Items

• Final Sale: Items marked as “Final Sale” are not eligible for return or exchange.
• Custom Orders: Custom-made or personalized items cannot be returned or exchanged unless they are defective.

6. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Information

If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at

At [Chatali.xyz], we are committed to providing you with high-quality products and ensuring your complete satisfaction. If you are not completely satisfied with your purchase, we offer a return and exchange policy as outlined below.

1. Eligibility for Returns

• Timeframe: You may return items within 30 days of receiving your order.
• Condition: Items must be returned in their original condition, unused, and with all tags and packaging intact.

2. How to Return an Item

• Contact Us: To initiate a return, please contact our customer service team at [customer service email/phone number] with your order number and details of the item(s) you wish to return.
• Return Instructions: Our team will provide you with instructions on how to return your item(s). Please ensure that you follow these instructions carefully to facilitate the return process.

3. Return Shipping

• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or defective item).
• Return Address: The return address will be provided by our customer service team. Please use a trackable shipping service or purchase shipping insurance for items over $75, as we cannot guarantee receipt of your returned item(s).

4. Refunds and Exchanges

• Refunds: Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
• Exchanges: If you wish to exchange an item for a different size or color, please contact us to arrange the exchange. Exchanges are subject to product availability.

5. Non-Returnable Items

• Final Sale: Items marked as “Final Sale” are not eligible for return or exchange.
• Custom Orders: Custom-made or personalized items cannot be returned or exchanged unless they are defective.

6. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Information

If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at

Hotline: (618) 783-3081
Adress: 109 N Hickory Dr Newton
Email: [email protected]. We are here to help and ensure your shopping experience is as smooth as possible.

 We are here to help and ensure your shopping experience is as smooth as possible.