At Chatali, we are committed to providing high-quality products and excellent service. To ensure a smooth and transparent shopping experience, please review our sales policy below:

1. Product Availability

We strive to keep our inventory up-to-date, but all products are subject to availability. In case an item is out of stock after you place an order, we will notify you promptly and offer an alternative solution, including the option to cancel or replace the item.

2. Pricing and Payment

• Pricing: All prices listed on our website are in [currency], inclusive of applicable taxes, unless stated otherwise. We reserve the right to change prices at any time without prior notice, but such changes will not affect orders already confirmed.

• Payment Methods: We accept the following payment methods:

  • Credit/Debit cards (Visa, MasterCard, etc.)
  • PayPal
  • Bank transfer
  • Other secure online payment gateways

• Payment Security: Your payment information is processed securely through encrypted connections to protect your personal and financial data. We do not store your credit card information.

3. Order Processing and Shipping

• Order Processing: Once an order is placed, you will receive a confirmation email. Orders are processed within 1-3 business days (excluding holidays).

• Shipping: We offer both domestic and international shipping. Shipping fees and delivery times vary based on your location and the shipping method selected at checkout. You will receive a tracking number once your order is shipped.

• Shipping Delays: While we strive to meet estimated delivery times, there may be delays due to factors beyond our control, such as customs procedures, weather conditions, or courier issues. We will keep you informed if any delays occur.

4. Returns and Exchanges

• Return Policy: We accept returns and exchanges within 30 days of receipt of your order. Items must be unused, in original packaging, and with all tags attached. To initiate a return, please contact our customer service team at [email address]. Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

• Refunds: Once your return is received and inspected, we will notify you of the status. If approved, a refund will be processed to your original payment method within 5-10 business days.

• Exchanges: If you wish to exchange a product, please follow the same process as for returns. Note that exchanges are subject to product availability.

5. Cancellations

• Order Cancellations: Orders can be canceled within 24 hours of placement, provided they have not been shipped. After this period, cancellations may not be possible, but you can still request a return once you receive the item.

• Pre-Orders: For items marked as pre-order, cancellations are allowed only before the item is shipped or manufactured.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt at [email address] with details and photos of the issue. We will arrange for a replacement or refund, including covering the return shipping costs.

7. Customer Support

For any questions or concerns about your order, feel free to contact our customer support team at [email address] or via the contact form on our website. We are here to assist you with any inquiries you may have.

Thank you for shopping with Chatali. We appreciate your business and aim to provide you with an enjoyable shopping experience.

This policy provides clear information on how you handle orders, payments, returns, and customer support for your online shop at http://chatali.xyz/. Be sure to update the placeholders to match your website’s specifics.

Hotline: (618) 783-3081
Adress: 109 N Hickory Dr Newton
Email: [email protected]